You may return merchandise for a refund or exchange within 7 days of receiving the package, buyer pays return shipping. Returned merchandise must be in unworn condition. You will be responsible for the return shipping costs and you may be charged a 20% re-stocking fee, depending on the circumstances. Furthermore, the original shipping charge is non-refundable unless we made a mistake. In some cases, we may have to charge shipping for exchanges, even if your order originally received free shipping.

The sizing of clothing can vary between brands and even between items of the same make and size. For New Era fitted hats, the sizes are close approximations and are not 100% consistent. This means, for example, that one fitted hat in 7 1/2 might fit differently from another 7 1/2, although they will be quite close. While you can still return merchandise for this reason, we will not be considered to be at fault.

To return or exchange, please do the following:

1. Package the item in the original packaging. All hats must be in a box large enough to fit them without any crushing. We recommend re-using the box that the hat was originally shipped in. Any hats shipped in bags, envelopes, or undersized boxes will be refused. The only exception is beanies.
2. Include a copy of the original receipt.
3. Include a detailed note explaining your request for a refund or exchange.
4. Ship the merchandise to our address using USPS First Class (or Priority Mail if the package is too heavy for First Class):

ECAPCITY Return Goods
974 Teaneck Rd
Teaneck NJ 07666

As of February 1, 2019, we will no longer be offering international Return & Exchange shipping. We sincerely apologize for any inconvenience that this may cause.

ALL SALES ARE FINAL.