Shipping & Terms
Unfortunately, due to health and sanitary reasons we do not take any returns or exchanges. ALL SALES ARE FINAL.
The buyer is responsible for finding the person who signed for the package. ECAPCITY is not responsible for a lost package when the package is signed for, even if the person signing the package is not the buyer.
If WE sent the wrong item or size
Please contact us at info@Ecapcity.com for return instructions.
- To return or exchange, please do the following:
- 1. Package the item in the original packaging. All hats must be in a box large enough to fit them without any crushing. We recommend re-using the box that the hat was originally shipped in. Any hats shipped in bags, envelopes, or undersized boxes will be refused. The only exception is beanies.
2. Include a copy of the original receipt.
3. Include a detailed note explaining your request for a refund or exchange.
4. Ship the merchandise to our address using USPS First Class (or Priority Mail if the package is too heavy for First Class):
ECAPCITY Return Goods
974 Teaneck Rd
Teaneck NJ 07666
As of February 1, 2019, we will no longer be offering international Return & Exchange shipping. We sincerely apologize for any inconvenience that this may cause. We don't ship to Canada currently.
ALL SALE ARE FINAL.