Unfortunately, due to health and sanitary reasons we do not take any returns or exchanges.  ALL SALES ARE FINAL.

We will not be responsible for unsuccessful delivery attempts due to the recipient’s absence at the delivery location, address was incorrect/incomplete and the courier could not access the delivery location.

The buyer is responsible for finding the person who signed for the package. ECAPCITY is not responsible for a lost package when the package is signed for, even if the person signing the package is not the buyer.

Most common reasons for a failed delivery attempt     
1. The receiver was absent, meaning there was no one at the address to receive the parcel.    
2. The delivery address was incorrect/incomplete. This does not necessarily mean that you wrote down the wrong address. It can be that the instructions were unclear or that some details were missing.    
3. The courier could not access the delivery location.

If WE sent the wrong item or size
Please contact us at for return instructions.

To return or exchange, please do the following:
1. Package the item in the original packaging. All hats must be in a box large enough to fit them without any crushing. We recommend re-using the box that the hat was originally shipped in. Any hats shipped in bags, envelopes, or undersized boxes will be refused. The only exception is beanies.
2. Include a copy of the original receipt.
3. Include a detailed note explaining your request for a refund or exchange.
4. Ship the merchandise to our address using USPS First Class (or Priority Mail if the package is too heavy for First Class):

ECAPCITY Return Goods
974 Teaneck Rd
Teaneck NJ 07666

As of February 1, 2019, we will no longer be offering international Return & Exchange shipping. We sincerely apologize for any inconvenience that this may cause.  We don't ship to Canada currently.