Mon-Thurs 11AM – 5PM EST
Can I contact you directly with any questions?
Please call us at 201-453-8485 between the store hours.
If a item is sold out when will it be restocked?
Unfortunately when an item is out of stock it is rarely ever restocked exactly the same way. We may change up the teams and/or colorways. However, some of our "best-sellers" may be restocked time to time. Usually if we do restock you have to wait a minimum of at least 3 months
before it is restocked because that is how long it takes to manufacture.
When do you restock brand items
(EXAMPLE: Crooks and Castles, Staples, Mishka, 10 Deep, etc)?
We do not restock in brand items since we are not in charge of their production by the time we put in for a restock they are out of product.
Can I customize my own hat?
No, we do not make custom logos for people. If you have an idea on how to design a certain team logo or a colorway you would like to see on a hat, we will gladly take it under consideration and try and do the best we can to make it happen but we do not take custom logos or produce in bulk for anyone sorry.
Why do you keep making your exclusive hats?
If we don't push our custom logos as hard as we try to, the logo has been manufactured before it is easy for someone else that has an account to customize hats to just look it up and take it and we do not find that to be fair so we try and do as much as we can to make sure the logos we put out are constantly remembered in reference with ecapcity.com
When will my order arrive?
Please allow 2-3 business days for order processing and verification, and an additional 7-10 business days for delivery. International orders may take longer.
I changed my mind. Can I get a refund or make an exchange?
Unfortunately, due to health and sanitary reasons we do not take returns or exchanges.
If you received the wrong item or size
Please contact us at info@Ecapcity.com for return instructions.
Why does the drop box have sizes when they're sold out?
Sometimes as hard as we try to keep our inventory up to date mistakes do happen and sometimes an error occurs. It isn't something that happens often but unfortunately once in a while is still too much and we are working on that but you can call us at the store and make us to an inventory check if you please.
Why do my billing and shipping addresses have to match?
We require that your billing and shipping address match as an additional step to prevent credit card fraud.
Why is the shipping so high?
It costs us extra for signature confirmation, which helps us track your merchandise better. Also it is a flat fee, which means even if you order a lot and the weight of the shipment is causing the price to raise we won't charge you extra.
Why does my order return back to you guys?
We require signature confirmation when we send it out so if there is no one to sign for it, USPS will leave a note for you to pick up at your local post office. They we hold it for a few days then claim it "unclaimed" and send it back to us. Just try to keep track of your package and try to stop by your post office to see if they are holding it there.
When are you releasing coupon codes?
We do coupon codes on special occasions such as major holidays and
whatever promotional offers/contests we host via facebook/twitter/blog. Here are some ways to save: sign up as a member so you can get notices of our upcoming releases and coupon codes and "like" us on facebook and tell others to "like" us too. When we reach a certain number "likes" then we release a coupon code as well. Also there is no shipping charge for 3 hats or more per order.
A lot of USPS shipments are delayed at this point due to Covid & influx of holiday orders. Normally USPS Shipping takes 3-5 days but now it takes up to 5 days - 4 weeks in the USA. It is beyond our control.
International shipping may take even longer.
As a result of a new COVID-19 variant being discovered in the UK, All shipment will be significantly delayed. Special measures are in place with additional requirements for importing/exporting companies. Significant queues and backlogs are being experienced.
Please check Tracking # for more updates.
If a package will be delivered later than expected, you will see this message: “In-Transit, Arriving Late.”
Thank you for your understanding.