|Standard Ground (Domestic)
||3 - 7 business days||$8|
||1 - 2 business days||$25|
|Canadian Ground*||7 - 14 business days||$16|
||7 - 14 business days||$35|
||7 - 14 business days||$16|
RETURN POLICYYou may return merchandise for a refund or exchange within 7 days of receiving the package, buyer pays return shipping. Returned merchandise must be in unworn condition. You will be responsible for the return shipping costs and you may be charged a 20% re-stocking fee, depending on the circumstances. Furthermore, the original shipping charge is non-refundable unless we made a mistake. In some cases, we may have to charge shipping for exchanges, even if your order originally received free shipping.
The sizing of clothing can vary between brands and even between items of the same make and size. For New Era fitted hats, the sizes are close approximations and are not 100% consistent. This means, for example, that one fitted hat in 7 1/2 might fit differently from another 7 1/2, although they will be quite close. While you can still return merchandise for this reason, we will not be considered to be at fault.
To return or exchange, please do the following:
1. Package the item in the original packaging. All hats must be in a box large enough to fit them without any crushing. We recommend re-using the box that the hat was originally shipped in. Any hats shipped in bags, envelopes, or undersized boxes will be refused. The only exception is beanies.
2. Include a copy of the original receipt.
3. Include a detailed note explaining your request for a refund or exchange.
4. Ship the merchandise to our address using USPS First Class (or Priority Mail if the package is too heavy for First Class):
ECAPCITY Return Goods
974 Teaneck Rd
Teaneck NJ 07666
If you have any questions, don't hesitate to contact us.
As of February 1, 2019, we will no longer be offering international Return shipping. We sincerely apologize for any inconvenience that this may cause.
ALL SALE ARE FINAL.
OUT OF STOCK MERCHANDISE
We can not always guarantee that every item is in stock at all times. If you order multiple items and it turns out that some of the items are out of stock, we may process your order by shipping the available items and refunding you for the unavailable ones. In most cases, however, we will contact you before proceeding with the order.
NEW ERA POLICY
New Era merchandise will only be shipped to domestic addresses.
PRIVACY AND SECURITY
We respect our customers' privacy and only collect information necessary to serve our customers. We do not provide customer information to any third party unless required by law.
All credit card information is protected using SSL encryption.
PHOTOS ON OUR SITE
All images on the website are used with permission from the manufacturer or they are otherwise copyright protected for use only by ECapCity.com/Cap City. Images from our site may not be used without written permission.