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Shipping & Terms
|Standard Ground (Domestic)
||3 - 7 business days||$8|
||1 - 2 business days||$25|
|Canadian Ground*||7 - 14 business days||$16|
||7 - 14 business days||$35|
||7 - 14 business days||$16|
2. Include a copy of the original receipt.
3. Include a detailed note explaining your request for a refund or exchange.
4. Ship the merchandise to our address using USPS First Class (or Priority Mail if the package is too heavy for First Class):
ECAPCITY Return Goods
974 Teaneck Rd
Teaneck NJ 07666
If you have any questions, don't hesitate to contact us.
OUT OF STOCK MERCHANDISE
We can not always guarantee that every item is in stock at all times. If you order multiple items and it turns out that some of the items are out of stock, we may process your order by shipping the available items and refunding you for the unavailable ones. In most cases, however, we will contact you before proceeding with the order.
NEW ERA POLICY
New Era merchandise will only be shipped to domestic addresses.
PRIVACY AND SECURITY
We respect our customers' privacy and only collect information necessary to serve our customers. We do not provide customer information to any third party unless required by law.
All credit card information is protected using SSL encryption.
PHOTOS ON OUR SITE
All images on the website are used with permission from the manufacturer or they are otherwise copyright protected for use only by ECapCity.com/Cap City. Images from our site may not be used without written permission.