F.A.Q.
If a item is sold out when will it be restocked?
Unfortunately when an item is out of stock it is gone for good. We rarely ever restock in an item.
Store hour?
MON-SAT 10AM – 7PM
SUN 11AM – 6PM
When will my order arrive?
Please allow 2-3 business days for order processing and verification, and an additional 7-10 business days for delivery.
I changed my mind. Can I get a refund or make an exchange?
We do not accept returns for refunds, credits, or exchanges. All sales are final. Please make sure that you have carefully reviewed your order prior to finalizing your purchase. Sorry No Refunds. Store Credit Only. Items returned within 7 days of their original shipment date will be eligible for store credit. Shipping and Handling is not refundable. Sale items are final.
Can I contact you directly with any questions?
Please email info@ecapcity.com with any questions regarding your order.
Why do my billing and shipping address have to match?
We require that your billing and shipping address match as an additional step to prevent credit card fraud.
Can I order other items that are not offered on the web store?
We are only offering a select group of items through the web shop at this time. Please add your e-mail to the mailing list to receive product release updates.
Store location, Phone number & Store hours?
CAP CITY
5806 Bergenline Ave,. West New York NJ 07093
201) 453-8485
